DJI Launches Innovative Drone Protection with Enterprise Shield
A Comprehensive and Customizable Plan Tailored for Commercial Drone Operators
Key Takeaways:
- DJI introduces Enterprise Shield, a customizable protection plan for commercial drone operators.
- The plan is designed to minimize downtime and maximize efficiency in operations.
- Enterprise Shield includes two tiers of coverage: Basic and Plus, catering to varying needs.
- Customers can protect multiple DJI enterprise products under a single plan, fostering improved fleet management.
- Available in the United States, Canada, and Mainland China, the plan emphasizes support through free shipping and rapid replacement services.
In an exciting development for commercial drone operators, DJI, the leading company in civilian drones and aerial imaging technology, unveiled its cutting-edge drone protection service, Enterprise Shield. This innovative, customizable plan aims to address the varied needs of today’s professional drone users by offering comprehensive repair and replacement services for DJI’s trusted enterprise products.
Enterprise Shield represents a pioneering offering that ensures peace of mind for drone operators, acknowledging their need for reliability and flexibility in aftersales support. Jan Gasparic, Head of Enterprise Partnerships at DJI, articulated this sentiment: “Professional drone operators rely on DJI systems to complete their missions with high performance and minimal downtime, and they have told us they want that same level of reliability and flexibility in an aftersales solution. This was the inspiration behind DJI Enterprise Shield—a plan that gives our enterprise customers the peace of mind they need to focus on their missions.”
Customizable Coverage Options
Enterprise Shield will be made available in two distinct tiers: Basic and Plus. Each tier offers varying levels of protection for various DJI enterprise products, including the Matrice 200 Series drones and Zenmuse payloads such as the Z30, X4S, X5S, XT, and XT2. The coverage begins upon activation and spans a year, with options that encompass a broad array of situations—including some stemming from pilot error, signal interference, and water damage.
Enterprise Shield Basic
The Basic tier allows for two product replacements for damaged drones and payloads (excluding the XT and XT2) within the one-year coverage period, subject to a minimal fixed fee. To enhance convenience, DJI ensures free two-way ground shipping for any products sent for replacement. All replacement units provided under this tier meet DJI’s new product performance and reliability standards.
Enterprise Shield Plus
For those seeking more comprehensive coverage, the Plus tier offers unlimited repair and replacement services. Customers can replace damaged drones and payloads based on a selected coverage amount, with free two-way overnight shipping provided to send a new product in exchange for the damaged one. Notably, this tier also includes free repair services for the Zenmuse XT and XT2 thermal camera payloads, with DJI offering loan devices for repairs to minimize disruptions to the operator’s workflow. Furthermore, Enterprise Shield Plus allows for shared coverage across multiple DJI products, designed to protect entire fleets seamlessly under a single plan.
Service Availability and Additional Information
Enterprise Shield is currently available to DJI customers in the United States, Canada, and Mainland China. It’s essential to note that services are limited to the region where the plan is purchased.
For further information on pricing, replacement costs, supported product models, and detailed parts coverage, interested parties are encouraged to explore the DJI Enterprise Shield website at https://enterprise.dji.com/enterprise-shield.
