DJI Launches “P2 Care Plan” for U.S. Phantom 2 Series Owners

Key Takeaways:

• DJI introduces a dedicated P2 Care Plan for Phantom 2 series users in the U.S.
• The program addresses camera issues occurring after firmware updates.
• Eligible consumers can opt for repairs, replacements, or a service voucher.
• The P2 Care Plan exclusively covers Phantom 2, Phantom 2 Vision, and Phantom 2 Vision+ drones.
• Applications for coverage can be made through a simple online survey.

In an exciting development for drone enthusiasts, DJI has unveiled its new “P2 Care Plan” specifically designed for users of the Phantom 2 series in the United States. This initiative comes as a response to concerns raised by many operators who have encountered camera malfunctions following recent firmware updates. By launching this plan, DJI aims to enhance user experience and address any potential issues impacting the functionality and performance of these beloved drones.

A Focused Initiative

The P2 Care Plan is a tailored program exclusively available in the U.S. market, targeting owners of DJI’s Phantom 2, Phantom 2 Vision, and Phantom 2 Vision+ drones. It provides solutions for those who have experienced camera failures after applying firmware updates to their devices. Under this plan, any individual or organization possessing an Affected Device, which remains unmodified, qualifies for assistance.

Understanding Eligibility

The eligibility criteria for the P2 Care Plan clearly specify that the affected devices must maintain their original hardware and software configurations as provided by DJI at the time of purchase. This means that any modifications by third parties could affect an owner’s eligibility. DJI will assess the device’s condition during its return, ensuring that the program supports those in genuine need of assistance.

Options for Consumers

With the P2 Care Plan, users can choose from several options if they qualify as Eligible Consumers. They may either repair or replace their malfunctioning drone or receive a voucher equivalent to the lower cost of repair or replacement. The flexibility of choices ensures that DJI caters to the diverse needs of its customer base. However, it’s important to note that the availability of repair services may fluctuate over time, encouraging interested users to act promptly.

How to Apply

Individuals seeking to learn more about the P2 Care Plan or wishing to apply can do so by completing a straightforward online survey. For those interested, the survey can be found at https://www.surveymonkey.com/r/DJIP2CarePlan. This seamless application process reflects DJI’s commitment to providing exceptional service and support to its users.

DJI’s Commitment to Quality

DJI’s dedication to crafting reliable and durable products is evident in this initiative. By addressing the concerns of Phantom 2 series users, the company not only reinforces its commitment to customer satisfaction but also enhances the overall flying experience for all drone operators. As a leading name in the drone industry, DJI continues to prioritize user experience, demonstrating a proactive approach to resolving issues and supporting its community.

*Update on Oct 30, 2020: The P2 Care Plan has officially expired as of today. DJI appreciates the continued support from its users during this program.