Key Takeaways
- DJI has opened a new customer support office in Los Angeles to enhance service and logistics across North America.
- The company is actively seeking experienced engineers and support staff to join its Los Angeles team.
- The Los Angeles office is part of DJI’s global expansion, positioning the company to better serve its growing customer base.
DJI Expands Presence in North America with New Support Office
LOS ANGELES, February 21, 2014 – DJI, recognized as a global frontrunner in the consumer drone sector, has officially inaugurated a new support office in Los Angeles. This strategic move is aimed at significantly boosting customer service and product support throughout North America, ensuring that local users receive enhanced assistance and resources as they explore the innovative possibilities offered by DJI’s products.
In a statement reflecting his enthusiasm about this development, DJI CEO Frank Wang remarked, “We are excited to offer DJI fliers a new level of support to help them be more creative.” Wang emphasized that the Los Angeles office is staffed by a team boasting over 30 years of combined experience in customer service, alongside more than two decades in the aerial industry. The team is dedicated to delivering top-notch support to DJI’s expanding customer community in North America.
Established in December 2013, the Los Angeles office has undergone intensive training to handle an array of customer inquiries effectively. Currently, the office is poised to manage hundreds of technical support calls each day and is equipped to provide repair services and parts replacements. This initiative enhances DJI’s capacity to respond to customer needs promptly and effectively.
A Growing Network of Support
With the launch of this new office, DJI reinforces its commitment to customer satisfaction with four primary support hubs and repair centers located across Asia, Europe, and, now, North America. Such an extensive network enables DJI to maintain a high level of service quality, regardless of where its customers are located.
“As DJI continues to expand, we want to ensure our customers have the best possible experience with our products,” Wang added. The emphasis on enhancing customer experience is further underscored by an active recruitment campaign aimed at attracting talented engineers and support staff to the Los Angeles location.
Join the DJI Team
DJI has announced that experienced engineers, pilots, and sales support staff are encouraged to apply for open positions at the Los Angeles office. Interested applicants can submit their resumes and references to us.hr@dji.com. This call to action highlights DJI’s commitment to growing a team that can meet the needs of an expanding customer base while further establishing its presence in North America.
As the demand for drone technology continues to surge, DJI’s strategic developments in customer support and service infrastructure position the company favorably for future growth and innovation. The new Los Angeles office promises not only to enhance the customer experience but also to nurture creativity and exploration among drone enthusiasts, solidifying DJI’s role at the forefront of the aerial technology industry.
This initiative represents a pivotal chapter in DJI’s journey while underscoring its dedication to customer satisfaction and technological advancement in North America.
