Key Takeaways
- DJI Launches DJI Care: The renowned drone manufacturer DJI has introduced DJI Care, a new protection plan aimed at enhancing the post-purchase experience for customers.
- Flexible Coverage Options: Drone owners can choose between a six-month or a one-year plan that includes protection against accidental damages resulting from normal use and pilot error.
- Wide Range of Models Covered: The DJI Care plan covers various drone models, including the Phantom 3 Standard, Advanced, Professional, and Inspire 1.
- Repair Credits: Customers are entitled to repair credits equivalent to the aircraft’s retail price, with no limit on repairs during the contract period.
DJI Unveils DJI Care: A New Level of Drone Protection
In an exciting development for drone enthusiasts and operators, DJI, an industry leader in unmanned aerial vehicle (UAV) technology, has announced the launch of DJI Care, a comprehensive protection plan designed to enhance customer satisfaction and deliver peace of mind. This initiative was revealed on Tuesday and aims to improve the overall after-sales experience for both new and existing drone owners.
Peace of Mind for Drone Pilots
DJI Care allows drone users to opt for either a six-month or a one-year protection plan that covers damages incurred during normal use, as well as those resulting from pilot error, such as accidents and crashes. Frank Wang, the founder and CEO of DJI, expressed, "Customer experience and after-sales service are important in building a brand and strengthening our relationship with customers." He emphasized that with DJI Care, the organization seeks to ensure a worry-free flying experience, encouraging users to explore the joys and possibilities of aerial technology.
Coverage Across Popular Models
The DJI Care plan includes a variety of popular models, such as the Phantom 3 Standard, Phantom 3 Advanced, Phantom 3 Professional, and Inspire 1 V2.0 with X3 gimbal camera. Customers can purchase DJI Care concurrently with their aircraft or as a separate transaction, and coverage begins immediately upon purchase. Each protection plan is linked to the serial numbers of the aircraft and camera gimbal, ensuring seamless integration. A noteworthy feature is the program’s flexibility, as coverage can be transferred if ownership of the aircraft changes hands.
Pricing and Coverage Limits
Here’s a quick overview of the pricing and coverage limits for DJI Care:
| Aircraft Models | 6-Month Plan | 12-Month Plan | Coverage Amount Cap |
|---|---|---|---|
| Phantom 3 Professional | $189.00 | $279.00 | $999.00 |
| Phantom 3 Advanced | $139.00 | $199.00 | $799.00 |
| Phantom 3 Standard | $99.00 | $129.00 | $499.00 |
| Phantom 3 4K | $139.00 | $199.00 | $799.00 |
| Inspire 1 V2.0 | $499.00 | $699.00 | $3,099.00 |
Under the DJI Care program, customers will receive repair credits equivalent to the retail price of their aircraft at the time of purchase. Notably, DJI Care does not impose a limit on the number of repairs covered, allowing users to fly with confidence knowing that they are protected, as long as the contract term remains active or all repair credits are utilized. Additionally, the standard warranty provided with all DJI aircraft continues to cover manufacturing defects, separately from DJI Care.
Availability
Initially, DJI Care will be accessible to customers in the United States, select parts of Europe, and Mainland China. For individuals interested in exploring this new protection plan or purchasing coverage, detailed information and options can be found on the official DJI store here. Terms and conditions related to the DJI Care Protection Plan are also available for review on DJI’s official support page.
With the introduction of DJI Care, the company reinforces its commitment to supporting its customers long after the initial sale, solidifying its reputation as a leader in the drone industry.
